Terms and Conditions

Returns & Refunds Policy

If you are not completely satisfied with your purchase, you may return your item within 14 days of receiving it for an exchange or refund.

To be eligible for a return, items must be in unused condition, with original packaging where applicable.

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrectly supplied, in which case we will cover return shipping and provide an appropriate remedy under the Consumer Guarantees Act 1993 (NZ).

Once we receive and inspect the returned item, your refund will be issued to the original payment method within 5–10 business days.

To initiate a return, please contact us at info@thewildside.co.nz.

This policy is in addition to your rights under the Consumer Guarantees Act and does not limit any legal protections you may have.